EPISODES

Practical strategies for modern retail auto dealers

Michael Cirillo Michael Cirillo

Tara Willis: How to Build a Culture That Sells Cars | Car Sales | Ep. 681

In this episode, I sit down with Tara Willis, a seasoned automotive professional who turned her childhood love for cars into a 20-year career working with major automotive brands like BMW, Subaru, Nissan, and Infiniti. Tara now leads product marketing and incentives planning at Infiniti, and she’s using her voice to shape what leadership looks like in today’s auto industry.

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Michael Cirillo Michael Cirillo

Shasta Haddock: Stop Selling Cars On Social Media | Car Sales | Ep. 675

In this episode, my guest is Shasta Haddock, Chief Operations Officer at Epic BDC and host of I'm A Car Chick Podcast. With over a decade in automotive, she’s built high-performing BDC teams and even created the industry’s first elite response team that turns social media traffic into real showroom appointments.

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Michael Cirillo Michael Cirillo

Ep. 672 - Will AI Replace Your Job? Or Will You Replace Yourself?

The ground has shifted—and it’s not just a ripple. It’s a full-blown seismic shift under every industry, every role, every business model. In this episode, I’m unpacking what that actually means for those of us in the retail auto world and beyond as we navigate artificial intelligence.

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Michael Cirillo Michael Cirillo

Ep. 670 - GET OUT of the Customer's Way, for crying out loud! with Gary Graves

In this episode, my guest is Gary Graves, co-founder of TotalCX—a company that’s been quietly transforming how dealerships think about the customer experience. Gary and I talk about what really happens on the other end of a dealership’s phone line—and what those conversations reveal about how we treat customers.

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Michael Cirillo Michael Cirillo

Ep. 668 - Should You Buy a Dealership in 2025? with Arthur J Madjarian

In this episode I’m joined by Arthur J. Madjarian, a guy who’s been neck-deep in retail automotive, pivoted into mergers & acquisitions, and now helps dealer groups grow, exit, and scale smart. If you’ve ever wondered how M&A works in the auto industry, or whether dealership ownership is still worth chasing in 2025, this is your episode.

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