Edward Pizzigati: Why Fixed Ops Could Be Your Dealership’s Biggest Profit Center

After over 600 episodes, we’re finally diving into the powerhouse of dealership success: fixed operations. This week, I sit down with Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time.

Ed reveals the hidden potential of fixed ops, from boosting profits to increasing customer retention. We explore:

  • Why fixed ops can be a dealership’s goldmine

  • The cost of disconnect between sales and service

  • Strategies to align service teams with a shared vision

  • Building loyalty through real connections in the service lane

If you’re ready to make fixed ops your dealership’s secret weapon, this episode is a must-listen!

Thanks, Edward Pizzigati!

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