Ep. 634 - Fixed Ops Is The Key to Higher Dealership Profits With Ed Pizzigati
In this episode my guest is Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time.
Ed reveals the hidden potential of fixed ops, from boosting profits to increasing customer retention. We explore:
Why fixed ops can be a dealership’s goldmine
The cost of disconnect between sales and service
Strategies to align service teams with a shared vision
Building loyalty through real connections in the service lane
If you’re ready to make fixed ops your dealership’s secret weapon, this episode is a must-listen!
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