Joshua Mitchell is the Internet Sales Director at Capitol Chevy Austin, a BDC trainer and founder of the BDC RAW event and podcast. Joshua joins The Dealer Playbook to discuss how car dealers can evolve strategically as leaders, employers, teams, and customer specialists in 2021 and beyond. Joshua shares about his car business journey, starting 12 years ago at Dan Cummins Chevrolet in Paris, KY. He explains how Josh Cummins, the store owner, has successfully built teams that generate insanely powerful outcomes.
Access the full show notes, timestamps, resources and more at http://www.thedealerplaybook.com/joshua-mitchell
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Noteworthy Topics from this Episode:
3:18 – How did you get into the automotive industry?
7:04 – What was your transition like from the mortgage industry?
10:35 – “I love what I do.”
13:44 – A bad culture is still a culture.
19:38 – What are some things you have seen in the auto industry that need to go and what could be potential solutions?
24:55 – Do you expect your people to figure everything out on your own without training?
29:25 – What is something listeners can start doing to steer the ship in the right direction?