Success and change in your organization start with you as a leader. Doug Lipp shares his inspirational story about how the world’s most notable organizations promote better employee culture and customer experience. Doug explains the most critical elements of being a successful leader in a way that is achievable no matter the size or structure of your dealership.
Noteworthy Topics from this Episode:
4:20: – Safety, Courtesy, Show, Efficiency in employee training as 4 keys to success. How to create the happiest place on earth.
6:04 – Where does an organization start to implement these principles. Start with an end in mind.
6:40 – Simplify the life of the employees to simplify and improve the customer experience.
8:10 – Best organizations set clear expectations during the interview process to choose the best employees and ensure a perfect fit.
11:05 – How to make the shift in employee culture within your organization.
12:20 – If you can’t lead by example why should your employees do that? Shift starts with your own goal as a leader.
15:00 – All change starts at the top with self-reflection. Be honest with yourself. Recognize your strengths and weaknesses.
18:05 – How to stand out in your industry and distant yourself from the competition by leading with change.
Hiring right employees is the foundation for success
Doug adds that by being clear on what is expected from the potential candidate during the interview process makes it easier to hire the right employees and create a better culture within an organization. This, in turn, creates a better customer experience.
Change starts with you
Doug says the most successful leaders start with their own goals first prior to setting goals for their employees. It pays off to maximize your strengths and work on your weaknesses.
Check out the Improved SiriusXM Dealer App
You may or may not already have this cool app on your phone, but it’s worth checking out regardless. My friends over at SiriusXM just launched an improved version of their free Dealer app for pre-owned vehicles. The app is designed to help you refresh more radios on the lot by turning the radio on and scanning the VIN. Once scanned, you can demo SiriusXM during test drives, and even better, your customers can drive home listening to the best entertainment. All you have to do is download the free SiriusXM Dealer app today from the App store or Google Play.
If you haven’t downloaded it yet but are curious to learn more, do me a solid by visiting: siriusxmdealerprograms.com/DPApp
Resources From This Episode:
- Disney U by Doug Lipp on Amazon
- Leadership Magic Training
- NAMI – National Alliance on Mental Illness